Feedback Form

We want to serve you better and better. Please take a moment to fill out this form and let us know what you thought of your experience with Altissimo!

 

 

Name: Email Address:
Phone Number: Event Number:

 

Please indicate your level of satisfaction from 1 to 5, 5 being very satisfied and 1 being very DISsatisfied

Sales and Customer Service
1. Were we prompt (under 24 hours) in answering your first communication with us?

 
2. ... and in answering subsequent communications?

 

 1
3. Was our customer service representative friendly and polite?

 

 1
4. ... helpful and knowledgeable?

 

 1
5. Did you receive your contract promptly once you had made all your choices?

 

 1
6. Was the contract clear and easy to understand with all the relevant information properly indicated?

 

 1
 
Website
7. Did you find all the information you needed on our website?

 

 1
 2 3 5
8. Did you find the website easy to navigate?

 

 1
 3 4 5
9. Did all the features work for you (eg. forms, sound clips)?

 
2 3 4 5
10. Did you find the layout and design appealing?

 

 1
 2 3 4 5
 
The Event
11. Did the musicians arrive on time?

 

 1
 2 3 4 5
12. Did the musicians play at the correct moment(s)?

 

 1
 2 3 4 5
13. Did they play until the agreed time?

 

 1
 2 3
14. Were the musicians appropriately attired?

 

 1
 4 5
15. Did they play the agreed upon / suitable repertoire?

 

 1
 2 3 4 5
16. Did the quality of the performance meet with your expectations?

 

 1
 2 5
17. Was the musicians' deportment professional and polite?

 

 1
 2 3 4 5
 
Overall
18. Were you satisfied with Altissimo's products and service?

 

 1
 2 3 4 5
19. Given the chance, would you hire Altissimo again or recommend us to friends?

 

 1
 2 3 4 5
 
Comments and Suggestions
Do you have any other comments or suggestions you would like to make to us?

 

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